Terms and Conditions | Hamintour Medical Travel
1. Introduction
Welcome to Hamintour. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. These terms govern the relationship between Hamintour (the facilitator) and you (the patient/user).
2. Nature of Service (Facilitation Only)
Hamintour acts as a medical tourism facilitator, not a healthcare provider.
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Role: We coordinate travel, accommodation, and medical appointments between patients and third-party healthcare providers (hospitals and doctors).
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No Medical Advice: Content on our website is for informational purposes and does not constitute professional medical advice. Always consult with a qualified surgeon before making medical decisions.
3. Medical Liability Disclaimer
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Responsibility: All medical treatments, surgeries, and procedures are performed by independent hospitals and doctors. Hamintour is not liable for the clinical outcomes, medical complications, or any malpractice associated with the healthcare providers.
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Informed Consent: By choosing a procedure, you acknowledge the inherent risks of surgery. Patients must sign a separate consent form provided by the specific hospital or surgeon before the treatment begins.
4. Booking and Payment Policy
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Service Quotes: Initial quotes provided by Hamintour are estimates based on your digital consultation. Final prices are determined after an in-person examination by the surgeon.
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Deposits: A booking fee may be required to secure your surgery date and hotel reservations.
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Payment Methods: We accept payments via the methods specified during your coordination process (Cash, Wire Transfer, etc.).
5. Cancellation and Refund Policy
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Patient Cancellation: If you cancel your trip, any non-refundable deposits (such as pre-booked hotel stays or visa fees) will not be returned.
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Service Fees: Hamintour’s coordination fees are refundable only under specific conditions outlined in your individual service agreement.
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Medical Rejection: If the surgeon determines you are not fit for surgery upon arrival for health reasons, a refund (minus administrative and diagnostic costs) will be processed.
6. Travel and Logistics
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Documentation: It is the user’s responsibility to ensure they have a valid passport. Hamintour assists with the medical visa process, but the final issuance depends on government authorities.
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Insurance: We strongly recommend that patients obtain international travel and medical complication insurance.
7. Privacy and Data Protection
Hamintour is committed to protecting your privacy. All medical records, photos, and personal information shared with us are kept confidential and are only shared with the relevant medical teams involved in your care.
8. Patient Responsibilities
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Honesty: You must provide accurate and complete medical history.
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Compliance: You agree to follow the pre-operative and post-operative instructions provided by your surgeon to ensure the best results.
9. Amendments
Hamintour reserves the right to modify these terms at any time. Continued use of the site or services after changes are posted constitutes your acceptance of the new terms.
10. Governing Law
Any disputes arising from these terms shall be governed by the laws of the jurisdiction in which Hamintour is registered.
Contact Us If you have questions regarding these Terms, please contact our support team at support@hamintour.com.