🛂 1. Visa Services
Visa application and processing fees are strictly non-refundable once the application has been submitted or processing has begun.
Please Note
Government fees and embassy charges are non-refundable under any circumstances. Submitting incorrect or incomplete documents may lead to application rejection without the possibility of a refund.
- Government and Embassy Fees: Non-refundable under any circumstances.
- Documents: Submitting incorrect or incomplete documents may lead to application rejection without refund.
- Processing Time: Depends on embassies and official authorities and is beyond the control of hamintour.
✈️ 2. Flight Ticket Cancellation Policy
Cancellation fees for flight tickets vary depending on several factors that are clearly outlined during the booking process. Refundable amounts are calculated after deducting airline fees, taxes (if any), and hamintour service fees.
Each airline has its own cancellation and refund policies.
Fees vary depending on the ticket type and fare class.
The earlier you cancel, the lower the fees.
Scheduled vs. Charter — each has different terms.
🛫 Scheduled Flights
For regular flight tickets, cancellation fees are applied according to the specific airline’s policy. Full terms are displayed during booking and in the ticket confirmation email.
- Early cancellation results in lower fees.
- Cancellation close to the departure date results in higher deductions.
- Some promotional or discounted tickets may be completely non-refundable.
🚁 Charter Flights
Charter flight tickets are fully subject to the terms and conditions of the charter company.
Important Notes on Charters
Some charter tickets cannot be canceled or modified at all, and the refund percentage varies by company and cancellation timing. hamintour acts only as a booking intermediary and is not responsible for any changes in charter company policies.
🚌 3. Bus Ticket Cancellation
Bus tickets can be canceled under the following terms, with departure times and schedules subject to the operating transport companies.
| Cancellation Time | Terms | Refund |
|---|---|---|
| More than 24 hours before departure | 10% cancellation fee + possible administrative fees | Partial Refund |
| Within 24 hours before departure | Ticket becomes non-refundable | No Refund |
🚆 4. Train Ticket Cancellation
Train ticket refunds are processed according to the regulations of the respective railway companies.
| Timing | Applied Fees | Notes |
|---|---|---|
| Up to 24 hours before departure | Low cancellation fees | Refund after deduction |
| Within the last 24 hours before departure | Higher cancellation fees | High deduction |
| After the train has departed | Non-refundable | No Refund |
Passenger Advisory
In some cases, passengers may be required to visit the train station in person with their ID and original ticket to complete the refund process.
🎒 5. Tour Package Cancellation
Cancellation fees for tours and package deals depend on the timing of the cancellation request relative to the departure date. Packages may include services provided by third parties such as hotels, transport companies, tour guides, or visa services, and these parties may impose additional terms and fees.
Low partial cancellation fees apply — the earlier you cancel, the lower the fees.
Higher fees apply — it is advisable to cancel before this period to avoid significant losses.
Large cancellation fees apply — the refund percentage is very limited.
The booking is completely non-refundable.
💳 6. Refund Procedure
To request a cancellation or refund, travelers must contact the hamintour support team through official communication channels.
📋 Refund Terms
- Refunds are processed to the original payment method whenever possible.
- The processing time for refunds may vary depending on banks, airlines, or service providers.
- International refunds may require additional banking verification procedures.
Expected Refund Duration
Up to 14 business days after final approval. This timeline may be longer for international transactions or certain banks.
🧾 7. Service and Administration Fees
All approved refunds may be subject to various fees that are deducted from the refundable amount.
⚠️ 8. Important Notes for Travelers
Travelers are responsible for following several guidelines to ensure smooth travel and to preserve their refund rights.
Carefully review the ticket terms before completing payment.
Ensure passport and visa validity before traveling.
Enter traveler details correctly and matching official documents.
Arrive at the airport or station within the specified times.
Important Advisory
Non-compliance with the rules of airlines, trains, buses, or official authorities may result in travel denial or complete loss of refund rights.
🌪️ 9. Force Majeure
hamintour is not liable for any delays, cancellations, or service disruptions arising from circumstances beyond its reasonable control.
In Cases of Force Majeure
Refunds are subject to the policies of the relevant service providers. hamintour acts as an intermediary to coordinate the refund on your behalf as permitted by those policies.
❓ 10. Frequently Asked Questions
No, visa application and processing fees are strictly non-refundable once the application has been submitted or processing has begun. Government and embassy fees are also non-refundable under any circumstances.
More than 24 hours before departure: a 10% cancellation fee applies. Within 24 hours before departure: the ticket becomes non-refundable.
Yes. Scheduled flights are subject to airline policies and may allow partial refunds, while charter tickets are fully subject to the charter company’s terms and may be completely non-refundable or non-changeable.
Refunds are processed to the original payment method within up to 14 business days after final approval. The timeline may vary depending on banks or service providers.
In cases of force majeure such as weather conditions, government decisions, natural disasters, or strikes, refunds are subject to the policies of the relevant service providers. hamintour is not liable for delays or cancellations.
Deductions may include service fees, bank charges, currency conversion fees, and administrative fees. These vary based on the type of booking and service provider.
📧 Need Help?
If you need assistance with cancellations, modifications, or refunds, our support team is ready to help. Thank you for choosing hamintour for your travel needs.