Cancellation & Refund Policy

At hamintour, we believe that travel planning should be simple, transparent, and worry-free. This Cancellation & Refund Policy explains how cancellations, modifications, and refunds are handled across our travel services. By completing a reservation through hamintour, you agree to the terms outlined below.

1. Visa Services

Visa application and processing fees are strictly non-refundable once your application has been submitted to the relevant authorities or processing has begun.

Please note:

Government and embassy charges cannot be refunded under any circumstances.
Incorrect or incomplete documentation submitted by the traveler may lead to rejection without refund eligibility.
Processing times are determined by embassies and immigration authorities and are outside hamintour’s control.

2. Flight Ticket Cancellation Policy

Airline cancellation penalties vary depending on:

Airline regulations
Ticket class and fare type
Time remaining before departure
Whether the ticket is scheduled or chartered

Refundable amounts are calculated after deduction of airline penalties, taxes (where applicable), and hamintour service charges.

Table of Contents

Scheduled Flights

For regular airline tickets, cancellation fees are applied according to the airline’s official fare rules. The exact conditions for your ticket class are displayed during booking and included in your ticket confirmation.

In most cases:

Early cancellations receive lower penalties
Last-minute cancellations incur higher deductions
Certain promotional or discounted fares may be completely non-refundable

Charter Flights

Charter flight tickets are governed exclusively by the charter operator’s rules.

Important notes:

Some charter tickets cannot be canceled or modified under any circumstances
Refund percentages vary by provider and cancellation timing
Cancellation approval is subject to confirmation from the charter company

hamintour acts solely as the booking intermediary for charter flights and is not responsible for charter operator policy changes.

3. Bus Ticket Cancellation

Bus ticket cancellations are available under the following conditions:

More than 24 hours before departure:
- 10% cancellation fee
- Additional fixed administrative fee may apply
Less than 24 hours before departure:
- Ticket becomes non-refundable

Departure schedules and route operations are managed directly by transportation providers.

4. Train Ticket Cancellation

Train ticket refunds are processed according to railway authority regulations.

General refund rules:

Up to 24 hours before departure:
- Low cancellation penalty applies
Within 24 hours before departure:
- Higher cancellation charges apply
After train departure:
- Tickets are non-refundable

In certain cases, passengers may be required to process refunds in person at railway stations and present identification documents along with the original ticket.

5. Tour Package Cancellation

Tour cancellation fees depend on how close the cancellation request is made to the departure date.

Typical cancellation structure:

More than 7 days before departure:
- Partial cancellation fee applies
Between 7 days and 72 hours before departure:
- Increased penalty applies
Less than 72 hours before departure:
- Significant cancellation charges apply
On the departure date or after the tour starts:
- Non-refundable

Some tour packages include third-party services such as hotels, transportation providers, local guides, or visa services. These suppliers may apply separate cancellation rules and additional charges.

6. Refund Processing

To request a cancellation or refund, travelers must contact the hamintour support team through the official communication channels.

Refund conditions:

Approved refunds are processed to the original payment method whenever possible
Processing times may vary depending on banks, payment gateways, airlines, and suppliers
International refunds may require additional banking verification

Estimated refund timeline:

Up to 14 business days after final approval

7. Service & Administrative Fees

All approved refunds may be subject to:

Service fees
Banking transaction costs
Currency conversion charges
Administrative handling fees

These fees are deducted from the refundable balance.

8. Important Travel Notes

Passengers are responsible for:

Reviewing fare conditions before payment
Verifying travel documents and visa validity
Providing accurate passenger information
Arriving at terminals or airports within required check-in times

Failure to comply with airline, railway, bus operator, embassy, or tour regulations may result in denied boarding or cancellation without refund eligibility.

9. Force Majeure

hamintour shall not be held responsible for delays, cancellations, or service interruptions caused by events beyond reasonable control, including but not limited to: