๐ 1. Introduction
Welcome to the Privacy Policy of the hamintour platform. This policy applies to all users who visit our website, use our applications, or interact with our digital services related to travel and tourism.
We believe that privacy is a fundamental right, and we strive to apply the highest standards of transparency and security in handling your data. By using our platform, you agree to the practices described in this policy.
Important Note
This policy is an integral part of our Terms of Use. Please read both documents together to fully understand our commitments to you.
๐ 2. Data We Collect
We collect various types of data to provide a seamless and secure travel experience. Below is a breakdown of the data we may request from you:
| Data Type | Examples | Purpose |
|---|---|---|
| Personal Information | Name, Email, Phone Number | Account creation and communication |
| Travel Data | Travel dates, Destinations, Number of travelers | Completing bookings |
| Payment Data | Card number (encrypted), Billing address | Processing payments |
| Technical Data | IP address, Browser type, Device | Performance and security optimization |
| Usage Data | Pages visited, Session duration | Analysis and service development |
โ๏ธ 3. How We Use Your Data
We use the collected information for specific and clear purposes, including:
Processing requests for hotels, flights, trains, cars, and furnished villas.
Responding to your inquiries, sending booking confirmations, and service updates.
Analyzing user behavior to develop the website and offer suitable deals.
Preventing fraud, detecting suspicious activities, and protecting accounts.
Sending exclusive offers (you can easily unsubscribe at any time).
Complying with applicable local and international laws and regulations.
๐ก๏ธ 6. Information Security & Data Safety
We implement advanced technical and administrative measures to protect your data from unauthorized access, loss, or leakage:
All communications between your browser and our servers are encrypted with the latest security protocols.
Payment data is processed through certified gateways in compliance with global credit card security standards.
Your data is stored in data centers protected by firewalls and intrusion detection systems.
Access to sensitive data is restricted to authorized personnel only.
โ๏ธ 7. Your Rights as a User
Under international data protection laws (such as GDPR and CCPA), you have the following rights:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Request updates or corrections to inaccurate data.
- Right to Erasure: Request deletion of your personal data (subject to legal exceptions).
- Right to Object: Object to the processing of your data for marketing purposes.
- Right to Data Portability: Obtain your data in a machine-readable format.
- Right to Withdraw Consent: Withdraw your consent at any time without affecting previous processing.
To exercise any of these rights, please contact us via the email provided at the end of this page.
๐ถ 8. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors without parental consent. If we discover that a child’s data has been collected without authorization, we will delete it immediately.
โณ 9. Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal requirements:
- Account Data: For the duration of your use of the platform + 2 years after deactivation.
- Booking Data: Up to 7 years for accounting and tax purposes.
- Payment Data: Deleted after the transaction is completed (except what is needed for legal invoicing).
- Browsing Data (Logs): Up to 12 months, then automatically deleted.
๐ 10. External Links
Our website may contain links to third-party websites (airlines, hotels, social networks). We are not responsible for the privacy practices of these sites and recommend that you read their privacy policies before interacting with them.
๐ 11. Amendments to the Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or a prominent notice on the site before they take effect. Continued use of the service after the update constitutes acceptance of the new policy.
โ 12. Frequently Asked Questions
We collect basic contact information (name, email, phone), travel data necessary for bookings, and encrypted payment data. We do not request any sensitive data outside the scope of the service.
We only share your data with service providers (hotels, airlines) to the extent necessary to complete your booking. We never sell your data to any marketing entity.
You can request the deletion of your account by emailing us at [email protected]. We will process your request within 30 days, retaining only data required by law.
Yes, payment data is processed through globally certified payment gateways (PCI-DSS). We never store the full card number on our servers.
You can unsubscribe at any time via the “unsubscribe” link at the bottom of every marketing email, or through your account settings.
๐ง Contact the Data Protection Officer
For any questions or requests regarding your privacy or personal data, our specialized team is ready to assist you.
โ๏ธ [email protected]