Terms and Conditions & Privacy Policy

Welcome to hamintour, the specialized company offering medical tourism services in Iran. By using our website and services, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.

If you do not agree with any of these terms, please do not use the website or subscribe to any of our services. Your continued use of the website constitutes explicit and enforceable acceptance of all the provisions mentioned.

All users are required to adhere to the following standards when using our website:

• The website must be used for lawful purposes only, in accordance with applicable local and international laws.
• It is strictly prohibited to use the website in any way that may damage, disrupt, or negatively impact the experience of other users.
• Using any automated tools (bots, scripts, scrapers) to collect data from the website without prior written permission is prohibited.
• Impersonating any person or entity, or providing misleading information about your affiliation with the website, is not allowed.

The following terms apply to all bookings for medical, travel, and accommodation services made through our website or our team:

• All bookings are subject to availability confirmation and full or partial payment depending on the type of service requested.
• Prices displayed on the website are estimates and subject to change without prior notice. The final price is confirmed before completing the booking.
• The client bears full responsibility for providing accurate, complete, and correct information during the booking process.
• Some services may be subject to special cancellation or refund terms, which are clearly communicated to the client during the booking process.
• A booking is considered confirmed only after you receive an official confirmation notice from the hamintour team via email or WhatsApp.

We are committed to fair and clear cancellation and refund policies, which vary according to the type of service booked:

• Cancellation and refund policies vary depending on the type of service booked (hotels, flights, medical services, transportation, interpretation).
• In case of cancellation after booking confirmation, a percentage of the amount may be deducted according to the policy of the relevant service and provider.
• Refund requests are processed within a specific timeframe that varies depending on the payment method used (credit card, bank transfer, etc.).
• Cancellation more than 14 days before the scheduled date often results in a full refund (unless otherwise stated).
• Some specialized services (such as complex surgeries or flight bookings) may be non-refundable after confirmation.

At hamintour, we respect the privacy of our users and are fully committed to protecting their personal and medical data in accordance with the highest international standards.

This policy explains how we collect, use, and protect the personal information you provide to us while using our services, whether through the website or through direct communication with our team.

By using our website or providing any personal information, you expressly agree to the privacy practices outlined in this policy. If you do not agree, please do not use our services.

We may collect the following types of information to provide our services in the best possible way:

We use the information we collect exclusively for the following purposes:

• Processing bookings and delivering the agreed medical and tourism services efficiently and professionally.
• Communicating with customers to answer inquiries, send confirmations, and provide updates related to your treatment journey.
• Improving service and website quality by analyzing collected data (anonymously) to enhance your future experience.
• Sending offers and updates only with the user’s explicit consent, with the option to unsubscribe at any time.
• Legal compliance as required by applicable local and international laws and regulations.

We implement advanced technical and organizational security measures to protect user data from unauthorized access, alteration, disclosure, or destruction.

These measures include, but are not limited to:

• SSL/TLS encryption to protect data during transmission between your browser and our servers.
• Secure servers protected by advanced firewalls and 24/7 monitoring.
• Restricted access to sensitive data, limited only to authorized personnel.
• Regular security audits to proactively identify and address any potential vulnerabilities.

The website may use cookies to improve user experience, remember your preferences, and analyze site performance. Users can disable cookies through their browser settings, though this may affect some website functionality.

Our website may contain links to external websites, including hospital websites, medical laboratories, regulatory bodies, and other partners.

hamintour is not responsible for the content, privacy policies, or practices of those external websites. We always recommend reviewing the terms of use and privacy policies of any website you visit through our links before providing any personal information.

The presence of any external link on our website does not necessarily imply our endorsement or approval of that site’s content or services.

It is important to understand the limits of hamintour’s liability when using our services:

• hamintour acts as an intermediary between clients and service providers (hotels, hospitals, transport companies, laboratories, etc.).
• The website is not liable for any losses or damages resulting from services provided by third parties (hospitals, doctors, hotels).
• The user bears full responsibility for ensuring the validity of documents, visas, and legal requirements related to travel and treatment.
• Medical outcomes are not guaranteed and vary from case to case, as stated in the Medical Disclaimer.
• We are not liable for indirect, incidental, or consequential damages arising from the use of the website or services.

hamintour reserves the right to modify these terms and conditions and the privacy policy at any time, without prior notice to users.

Your continued use of the website or our services after the modifications are published constitutes explicit and enforceable acceptance of the new terms. We recommend that you periodically review this page to stay informed of the latest updates.

If we make material changes that affect your rights or obligations, we will make efforts to notify you via the email address registered with us or through a prominent notice on the website.